We offer support to vulnerable adults with activities of daily living by offering them choices while meeting their linguistic and cultural specific requirements. We support adults with mild learning difficulties, physical disability, dementia, mental health conditions, sensory impairment, terminal illness and elderly We offer following support.
Our care staff assist service users with all their personal care needs, such as toileting, washing, bathing, dressing/un-dressing, etc., while promoting their independence by allowing them to do as much as possible by themselves.
Sleep-in & Waking nights
Depending on needs of our service users (SUs) our care workers can supervise and support service users throughout the night. It can be either sleep-in, whereby care staff is allowed to sleep, or it can be a waking night, whereby care staff remains awake all night, though they should have access to a comfortable chair to sit on. Please speak to us for further information.
We offer support with shopping on request or as agreed at the time of assessment. Also, to promote independence and participation of our service users, our care staff can help service users to prepare their shopping list or to escort them locally for shopping.
Domestic & Laundry
We offer support with light cleaning such as dusting, mopping, hovering, etc., and laundry tasks.
Our care staff can prompt, assist and administer prescribed medicines which are either in original packaging or in a blister pack. We do not offer support with medicines that are in dosette boxes because of safety reasons.
Sitting & Respite
We offer sitting services to support service users while their carers get some respite.
We also offer support to service users with complex needs or on palliative care, who need to be supported 24 X 7.
It could be escorting service users to a hospital appointment or to religious places of their choice, shopping, local garden, etc. using public transport or a cab.
Meals preparation & feeding
Apart from feeding, we offer support with meals preparation. Since many of our care staff are of the same cultural background as of our service users, they help their service users in preparing ethnic food as per their choice.
As a home care provider, we always promote a way of life for our service users which permits them to enjoy, to the greatest possible extent, their rights as individual human beings. We assess their needs and agree positive outcomes they want to achieve and then do all to support them achieve those outcomes. Following principles are fundamental to NLAC
We offer support to our service users that cater their needs and value their beliefs and preferences.
We involve and support our service users in decision making and offer opportunity to select independently from a range of options.
While we support our service users we always seek their consent and inform them of any changes.
We value our service users and respect their individual values and rights.
We value service user’s right to privacy hence we offer services that are least intrusive or seek unnecessary attention.
We treat all the personal information with utmost confidentiality and only share the relevant information if the service user or their representative has consented to it.
We encourage and support our service users to participate in activities, plan their care, and take calculated risks.
We review services regularly, every six months or earlier, to identify risks and take appropriate action to mitigate them while allowing them to take reasonable risks that can be interesting, exciting and fun, as well as necessary.
Equality & Diversity
We support service users form wide diversity of ethnic, cultural, and socio-economic backgrounds. We do not allow any discrimination and value their beliefs and preferences.